Answers to your most common questions.
Yes. You can create as many stores as you like, anytime you like and for as long as you like. There are no setup fees, no extra charges and no surprises.
Yes. You can add as many products as you like to your stores for no extra fees.
Yes. You can use any domain name you like and that name will show up in the address bar when you go to your website. You can even use multiple domain names.
Yes. You can accept credit cards online. When a buyer uses a credit card you can log in to your manager account and access the credit card number along with the order confirmation.
You can integrate with PayPal (PayPal will charge you for this) or simply retype the credit card number into your current credit card processing solution.
Yes. Your customer can upload their logo when they place an order. The logo is kept with the order as well as in the customers art library.
Yes. You can set up your own embroiderer and silk screener and have your decoration orders go to them when a client orders an item from a supplier who does not decorate such as SanMar.
Buttonwood offers email support. This means that you email us your question using the helpdesk tool on the your manager homepage. If we can’t answer your question quickly we’ll schedule a time to help you figure out what’s not working. We try and answer all helpdesk issues within 24 hours but we usually get to you much faster. Email support lets us research your problem and make sure we give you the most complete and accurate answer possible.
Yes. You have total control over which products and which suppliers
Yes. You can use any image you like for products in your stores.
Yes. You can import your orders into QuickBooks which means that you don’t have to retype your orders.
Not really. It’s helps to have some experience with buying online and other normal Internet activities but you don’t need any fancy technical skills.
Maybe. It’s always possible to work miracles but if you give yourselves a few days to get used to your Buttonwood eStore you’ll be a lot more relaxed during your sales presentation.
Yes. You can customize your sites as much as you like with our design tool. It lets you choose colors, add links and upload your own graphics.
You can change products as often as you like, whenever you like and for no extra charge.
Suppliers update product data on Buttonwood themselves. This way we give you the most accurate and up to date information in the industry.
What does the email marketing campaign look like?It looks amazing! Put your email in here are we’ll send you a copy of a recent email marketing campaign.
We’ll send you more marketing emails as they become available. Don’t worry you can unsubscribe anytime. (default is checked)
Yes. You can add your own categories and sub categories and put whichever products you like in those categories.
Yes. You can password protect some sites and not others. It’s up to you which site you want accessible by anyone.
The order gets sent to the supplier when you click the “Accept” button. Many of the larger suppliers offer order status and other updates through Buttonwood.
You really can. If you end up stuck somewhere (hopefully not prison!) all you need is Internet access and you’ll be back in business selling promotional products online.
Sure but we’d rather not. We’re pretty flexible with how we work together but we’d like you give us your full attention when we’re teaching you how to use your Buttonwood eStore.
Maybe one day but not right away. Search Engine Optimization takes time and effort. We’re always looking for new and effective ways to help our clients improve their organic search ranking on the major search engines.
You bet! You can choose to use the supplier suggested sell price or set your own markup on each store.
We keep important information like addresses, order history and even credit card numbers in shoppers accounts. Passwords help keep that information secure and protected.
Many of the products on Buttonwood have been enabled with our virtual logo technology. You can always enable your own products with virtual logo whenever you like.
Almost Never! We’d like to say we’re perfect but stuff happens. We have some very fancy monitoring technology that can help us predict online attacks and other issues that might compromise our systems. We’re on call 24 hours a day making sure that we’re up and ready to keep you selling online.
You can edit products to only display the information you want your clients to see. Limit colors, sizes and decoration options and edit product descriptions.
Yes you can do this. Buttonwood has lots of fancy tricks for helping you do exactly what your client wants.
Yes. You can turn a store on and off as often as you like.
Not always. You can offer minimum quantities of certain items and work with some suppliers who can produce single quantities.
Easy! You receive an email the instant the order is placed on your website. The email contains all the important information about the order.
Yes. You can send sales and activity reports to customers. You can also export reports into Excel and edit, sort and format them however you like.
It’s easy. You take the website address from the address bar of your browser and copy and paste it into the program where you are creating the link from.
No problem! You can change your decoration cost information on your Buttonwood eStore whenever you like.
Yes. You can set sales tax rates by state and zip code.
Yes. You can merchandise your stores however you like.
As many as you like. However, at some point things start to look silly if you have too many!
Will you make sure I know what I am talking about when I am explaining the store to my customer?Of course! Buttonwood is so easy you’ll sound like an eCommerce expert when you talk to your clients.
It sure is! You can show your client a set range of products you have selected especially for them as well as let them search the entire database.
You can have as many managers as you like and they can all log in at the same time. Remember all managers can see all the information in the site so you may not want to share your site with everyone at your company.
Buttonwood cares about helping you make more money! We can’t promise you won’t ever have to work late again, but the Buttonwood eStore does make it easier to keep track of orders and stay on top of all the little details that can make a long day even longer.
I need to make getting an order for 12 shirts take less of my time. Will this help me?With a Buttonwood eStore, an order for 12 shirts will take a click of a button! You’ll be amazed how your clients can buy online and how much time you will save.
She sure can! Since the Buttonwood eStore is an online solution you and anyone you choose can access the system day and night from anywhere in the world.
We’ve been around for over five years. Buttonwood started by offering enterprise solutions to the larger companies in the industry. The Buttonwood eStore is a simplified and less expensive version of our patented technology that supports some of the biggest names in the industry.
